1.6.64 A claimant may make a covert recording of the consultation without the HP being aware. DWP CMs undertaking award reviews will complete new learning and have on-site support from health professionals employed by DWP and will also be able to contact the claimant and/or carer for further information where necessary. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. This report presents the key findings from the surveys of claimants who took part in a telephone health assessment as part of their benefit claim for Personal Independence Payment ( PIP. Anyone making a request must be advised that requests for information should be made to the DWP. The HP should explore any variability or fluctuation in the claimant's condition and functional ability by asking the claimant what they can do on good days and bad days. UNLAWFUL AND HUMILIATING PIP TELEPHONE ASSESSMENTS We've looked at almost 400 responses given between June and November in our ongoing PIP telephone assessment survey. The professional will then send it to DWP to check if you are eligible for the benefits. However, in cases of doubt HPs may be asked for advice, based on their knowledge of the disabling effects of physical and mental health conditions and considering the evidence of the case. 1.7.16 Advice must be evidence based on the balance of probability. If the PA3 requires a response to the mobility questions at activities 11 and 12, the HP should select A (zero points) and type the comment N/A Exportability Case. There are still many people who have yet to move from DLA to PIP, and some of these would be better off moving voluntarily, rather than waiting to be moved by the DWP. Try not to just yes or no to the questions. How do I pay for private treatment and therapy? However, HPs should be prepared to adapt their approach to the needs of the particular claimant, not taking a prescriptive approach and ensuring that claimants are able to put across the impact of their health condition or impairment in their own words. Assessor's preparation In general, assessors seem to have taken the time to read the claimant's PIP2 form in advance. The healthcare professional will ask you questions and note down your answers. 1.8.13 Report forms should contain where appropriate an overall summary justification or an individual justification for each descriptor choice providing a succinct summary for the CM of the evidence obtained and used in the HPs consideration and the reasons for descriptor choice. HPs will be required to advise on whether the claimant satisfies the SREL provisions (see below), and provide advice with appropriate justification to the DWP. This is to ensure the safety and privacy of staff and other claimants. In these cases, the AP and the DWP must ensure the claimant is not inadvertently advised of their prognosis. This kind of assessment is done by Atos or Capita based on your location in the country. 1.10.10 The Not applicable box should be selected where the HP considers that there is no health condition or impairment affecting function present on the majority of days over the 12 month required period. PIP for mental health assessment may include questions about the person's ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and bathing 1.15.8 Should claimant consent not have been provided at the initial claim stage, it can be sought verbally by APs over the telephone. HPs are required to advise on: which of the descriptors in the activities set out in the assessment criteria are relevant to the claimant, taking due consideration of variability and reliability, whether the functional impact of the claimants health condition(s) or impairment(s) has been present for at least 3 months and is likely to remain for at least 9 months, the appropriate time to review the claim, or indeed whether the claim will require a review, and whether the functional restriction identified in the report will be present at the point of any review, whether the claimant is likely to require additional support from the DWP in order to engage with future PIP claims processes. To get the PIP, one has to fill out a form. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. 1.6.69 The HP has a duty to protect the confidentiality of the information obtained during the consultation. 1.6.40 The HP will never disturb underwear, never ask the claimant to remove their underwear, and never carry out intimate examinations (breast, rectal, abdominal or genital examinations). When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. The. These pro forma are provided separately. In the case of an appeal, the claimant, his/her representative and members of the tribunal will see a copy of the report. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. Notes on what you want to explain during your assessment. It is not a diagnosis of your condition or a medical examination. Assessment providers should improve training for assessors to make sure they are mental health informed with knowledge and understanding about how someone's mental health can fluctuate and impact their lives on a day-to-day basis so that people can get the financial support they need. They can nominate someone else to accompany the claimant. 1.7.6 The DS1500 is the preferred medical evidence for a DWP SREL claim. 1.13.4 HPs should answer questions posed by the CM but must avoid giving any prescriptive advice that refers to possible benefit entitlement, as final decisions rest with the CM. On rare occasions, it may not be possible to contact the GP or other relevant clinician to obtain advice. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. 1.6.46 If the claimant is unaccompanied at a consultation, the HP should consider whether a chaperone would be appropriate during any examination. The HP should inform the professional being contacted that this record is being produced and that this may be made available to the claimant and/or their representative. 1.6.55 However, the involvement of companions should be handled appropriately by the HP. I am worried about the cost-of-living crisis. You may be asked to provide medical evidence as to why you cant attend the assessment centre. 1.8.11 All evidence must be interpreted and evaluated using medical reasoning, considering the circumstances of the case and the expected impact on the claimants daily living and/or mobility. The assessment considers the overall impact of a claimants health condition or impairment on their functional ability, rather than focusing on a particular diagnosis. Well send you a link to a feedback form. This may result in, a request to consider the evidence or acquire further evidence. 1.6.68 Very rarely during the consultation, the HP may identify that the claimant appears to have a significant undiagnosed medical condition. 1.7.17 The relevant information required when offering advice on SREL claims is set out in the PIP Assessment Tool or clerical form PA2. Where an appointee has been nominated to represent the claimant, the claimant must not be instructed to attend a consultation by the AP. HPs enable CMs to make fair and accurate decisions by providing impartial, objective and evidence-based advice. HPs may be able to observe relevant aspects of the claimant's appearance for example how well kempt they are and whether they look under or over weight, during face to face consultation. a long-term physical or mental health condition or disability difficulty doing certain everyday tasks or getting around because of your condition; You can get PIP even if you're working, have savings or are getting most other benefits. reading and comprehending written information, organizing a journey or following a route. Doing crossword puzzles requires visual acuity, manual dexterity, concentration and cognitive ability. structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. This would be considered together with other factors such as their manner, hearing ability, walking ability during the history taking, through to the conclusion of the consultation. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. PIP eligibility. this is a walk through of what happened in my recent telephone pip ( personal independent payment) assessment review and what questions been asked and how . You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. You will need to contact the assessment provider and request a home assessment. The phone call for PIP The government will be expecting you to get your first access in this benefit by calling them. Where one single descriptor in an activity is likely to not be satisfied on more than 50 per cent of days, but a number of different scoring descriptors in that activity together are likely to be satisfied on more than 50 per cent of days, the descriptor likely to be satisfied for the highest proportion of the time should be selected. 1.4.8 A written record should be taken of any telephone discussions seeking further information and the content included in the assessment report provided to DWP or via the PIPAT. 1.15.7 Consent to contact third parties to allow them to share information will be sought by the DWP during the initial information gather regardless of whether the claimant applied for PIP over the telephone or on a written claim form. In such cases a short award period with no review required should be advised. 1.7.10 SREL referrals will not contain the claimant questionnaire due to the need to process claims quickly. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date.
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