qantas customer service agent recruitment process

Download our free online tools for individuals with dexterity limitation. The process took 2 weeks. what decisions did you make? In high school, I worked for a food chain and took customer orders over the phone. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Upgrade your web browser for an enhanced experience. Another station to do your height reach test and have your documents checked over. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. Customer Service Agents. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Can you talk about a time when you worked effectively with others as part of a team? 401K; Hourly pay plus commission/bonus "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? And how exactly do you prioritize? Is there an example you can cite of a time when you had to say no to a customer? I applied online. More recently as a business owner, I've used the phone to handle many business matters. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? A poor customer experience and how did you handle 2. Provide additional details to further strengthen your answer. Great! after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. Establish customer relationships and follow up with customers, as needed. We believe the journey should be as exciting as the destination. describe a time you solved a problem without any others help. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. How to connect with us through Social media platforms. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. The process took 1 week. Beyond being friendly and reassuring, what other relevant skills do you have? "As you can see from my resume, I have very direct experience in the retail industry. Nice! Stage 2 was a role play. I interviewed at Qantas (Brisbane) in Jul 2016. I interviewed at Qantas (Melbourne). Deals on Qantas flights across a range of Australian and international destinations. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Request wheelchair assistance. In my work there, providing a clean atmosphere and well-stocked products was extremely important. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. The first part is an online interview. Reason 3: Good customer service can lead to lasting relationships. Be the first to find this interview helpful. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Able to implement experience over the past several years to ensure that customer satisfaction is matched. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. There may be additional role specific questions which you'll need to answer so we can consider your application. Very prompt. Good job! Were you the best cleaner on the team? Upgrade my browser. I applied online. Upgrade my browser. The process took 9 months. Interviews for Top Jobs at Qantas. Qantas Airways Limited 4.0. I also look forward to a career change with a diversity of roles each day.". It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. I applied online. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. State Farm agents market only State Farm insurance and financial service products. "I have no issue being subjected to a criminal background check and employment verification. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. If so, mention this. Book and manage your trip with features such as check-in, seat selection and boarding pass access. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Rotating roster +1. Meeting as a Group. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. Good job! Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Awesome! At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. The next steps were background and security checks and finally a thorough medical which is at your own expense. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. In this role, I also took orders and handled customer inquiries and complaints. It roughly took three hours, and you had a ten minutes break. We had to come up with an ad campaign for Qantas. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. I interviewed at Qantas (Sydney) in Sept 2018. I applied online. Search and book from over 15,000 cruise itineraries. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. When have you gone above and beyond in your previous role? Has this ever happened to you before? You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Aww crap I was in a panic. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. Online application and then I was invited to submit an online interview which consisted of about 6 questions. "I really thrive working in a team-based environment, and that aspect of the environment here at Qantas Airways really drew me to applying for this position. Deals on Qantas flights across a range of Australian and international destinations. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. tell me about a time that you provided exceptional customer service. It was 5 questions about customer services. The process took 3 months. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". Fly with us and discover the Qantas difference. Browse our airport guides and lounge network information. Find information on travel requirements and more. We had to come up with an ad campaign for Qantas. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Tried to book the same flights online and it said "flight full". Free interview details posted anonymously by Qantas interview candidates. Travel and partner special offers available exclusively for our members. Great! I got 5 questions based on my CV and resume. From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. State you would be proud to work for a company that is so dedicated to helping the environment. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Being responsible? Qantas are a good company to work for with regards to pay and conditions. Prepare for questions about personal interests, previous work experience, and strengths. I had a chat interview for my first processing. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Step 3; Invited to do a psychometric test. As you answer, make sure to talk about the resources you used to help make the change. Earning points couldnt be easier. Designed for small to medium businesses. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. Get hired today! What ideas have you brought to a previous role that have benefitted other staff? Based on the urgency and importance of the tasks? As you answer, keep this in mind. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Use your points for flights, upgrades, hotels, or car hire. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Great job! Connect with a local pet sitter to mind your pet while you're on holiday. Further details of this will be explained to you during the recruitment process. The process took 3 weeks. Discover our Australian domestic and international network, airline partners and oneworld. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. We're continually finding new ways to deliver a memorable customer experience. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Excellent! To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . What was your favorite team work and what did you do for it. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. I guess its for if were rights person for this position. Great job! It roughly took three hours, and you had a ten minutes break. Be the first to find this interview helpful, About yourself, experiences, abilities and character. I got 5 questions based on my CV and resume. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Compare and book travel insurance for your next trip. In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. Quickly jumped on the Internet and checked and the flights were gone. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Stage 2 was a role play. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Restaurant and hotel reviews, photo galleries and travel articles. 1. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? I received a scenario which you had to remember key information from. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. When did you have to say no to a customer. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Online application and then I was invited to submit an online interview which consisted of about 6 questions. How long did you run them? Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Empathetic? Qantas is an excellent company to work for. Have you ever had a difficult situation with a customer and how did you resolve it? This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. I would suggest to really prepare yourself before going to the interview. I got chat interview with Qantas. Provide prompt, accurate, and friendly customer . If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Good job! I interviewed at Qantas in Feb 2023. Why did you decide to move on from them? This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Good job! Find information on travel requirements and more. Be honest about the experience you have that relate to these two items. A poor customer experience and how did you handle 2. Step 2; Invited to do an automated questionnaire. I interviewed at Qantas (Sydney, NS). The process took 2 weeks. The process took 3 weeks. Interviews for Top Jobs at Qantas. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. The process took 2 months. Qantas doesn't accept unsolicited resumes. required min 500hrs, One of the best experiences ever. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Step 1; Applied for job. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Mar 3, 2023 - 5.44pm. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. This employer has not claimed their Employer Profile and is missing out on connecting with our community. It is just talking into the computer or phone (depending on what you use). Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. The medical costs approximately $450. I found it daunting as you are receiving no feedback. I applied online. Therefore, any date prior to 2019 might not be accurate. The process took 2 days. Excellent! Staff are great. I have been through online interview for 20 minutes and it was successfully then i was scheduled 3 hours interview with 20 other people which was really intense because they did 3 recruitment processes: group interview, one by one interview and written assessments. The purpose of this page is to help you prepare for your job interview. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Get ready for your big adventure with our dedicated family section. All Qantas employees are required to pass a security check. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. These may be used as an additional objective, reliable and relevant assessment method. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. It consists of five questions. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. We do this by creating interview questions that we think you might be asked. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. Competitive salary and shift penalties. I feel I can handle most situations with professionalism.". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer Service Business Agent at Qantas Greater Sydney Area. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. I applied online. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. All in all 4 weeks from application to offer Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. how did you handle it? I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. The next steps were background and security checks and finally a thorough medical which is at your own expense. Ground Crew/Ramp Agent - Sydney Airport. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Darwin High School. I applied online. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Have you ever had a job where you provided service over the phone? I interviewed at Qantas (Sydney) in Jun 2017. You come across as very level-headed, reasonable, and balanced. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Stage 3 was a group activity. I interviewed at Qantas in Feb 2023. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Good job! But go into more detail about why you would be so proud. I got chat interview with Qantas. What ideas have you brought to a previous role that have benefitted other staff? Emotionally intelligent? Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. the rest of them i need to explain it. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview questions and answer examples and any other content may be used else where on the site. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. . Looking for some holiday inspiration? Excellent! In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers.

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