Ebay always takes out the fees and send the remaining money to the Bank on file. CHAPTER XIII. Before you start your Missing Mail Search, you will want to double check the status of your package. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I sold an item for $55 and they sent a return saying I didnt send the right item. PayPal Seller Protection exists to help sellers trade confidently on eBay. Help for buyers and sellers. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Parcel comes back, buyer is less than helpful, I refund, get a neg. The item is missing parts or features, and this was not disclosed. did said person say they woud send you the motorcycle and the title and then you would have to pay? I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Yes it would add cost. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. i think someone is trying to scam me like this to. Privacy Policy. Refund, repair or return. Someone did this to me a few months ago. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on The thing to remember is that these slip up were t. Is it possible to contact their police department? I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Should I try to see if it was mixed up with another package? But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? - edited Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. The status says the item was "Delivered to agent," so the item shows as delivered. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Well tonight I received the above email. Save the case number that the USPS gives you. Create an account to follow your favorite communities and start taking part in conversations. 09-10-2020 05:49 AM. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Ebay says I have to "take action" by Sept. 11th. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've taken back an item I never sold lol. After completing the sale normally, the seller will post the package with the correct address but the wrong name. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. The item ordered was a coil of hook & loop tape. Check all items upon receipt. Offer to send the copied forms to an ebay chat rep. I suspect someone may have been tampering with mail and package in the delivery system. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Do I have to go ahead and refund no matter the circumstance? NO Cash Refund for wrong purchased items. How were you able to call eBay? If the package was mixed up by GSP, then they should handle it. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I sold 4 of the same items. You end up owning expensive packaging, without the desired product. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I asked my boyfriend to print off the labels and post them while he was at work. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. 26-05-2020 So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. It WAS new in the box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . by asking the buyer questions or calling the post office? Then gets mixed up on which item was wrong. Its the reason Im looking into EBay Protection Program right now. I asked for a picture from the buyer and it was some plastic item. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. All sales are final after the buyer rates the seller or 3 days after delivery. Explain that you used a box, not an envelope, if that is the case. What would you do? 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. They offer some sort of limited-time discount in order to create a sense of urgency. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. What can I do in this situation to avoid loosing $900 and the item as well? The buyer then tried to repeat that same scam several times. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Can Usps Tracking Be WrongPost Office have such a horrible . I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. "Hi. Those labels are a lot bigger and I never cut them to a smaller size. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Anytime I can create with the Stardream line, I jump at the . Some are targeted at buyers, others at sellers. It seems I have no time to inquire. Never saw it in my life. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. The buyer pays quickly, and you send the item without concern. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. This months episode of the eBay Seller Spotlight podcast is live! Both early political pieces. eBay somehow refunded the buyer automatically when the return was delivered. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I did became a pain with calling everyday and today calling 5 times. The buyer received the wrong item. So eBay accepted the return. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. This is the message:Just wanted to say that the item I received was not this one. I think most first-time eBay buyers create their account the same day they place their first order. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. I sent a seller an offer on an item and she accepted. 09-10-2020 .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Is there any point in doing that? I recently had the same experience. I know they will get their refund, but should I inquire at all? But obviously I cant prove that. I have no idea how to get on the phone with a live human being? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Am I supposed to follow up with Royal Mail or it is now his responsibility? $15 each. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I did all of this. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Then maybe they won't send it back and you won't have to refund. I have been talking to someone with same story Im trying to buy a car. They have no reason to create one earlier. on Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. e-bay couldnt give two hoots for sellers as long as they are making money. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I dont understand why he thought that she wouldnt notice? Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. They never sent it back. So, I cancel the order and sent in a statement. Example: The listing said "new," but the item was clearly used. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Cookie Notice Glad you at least eventually prevailed. E bay in many cases are making more profit than the sellers. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Its usually not a good idea to trade with accounts that have bad feedback. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. You can chat with other sellers about anything to do with running a business on eBay. There is so much scamming going on Ebay, Sellers dont have a chance. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. A collectable which I still have. I wanted to get some advice before I contacted, but I had planned to, yes. You would want your copy to be short and engaging, informative but not stiff. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. IN THE LAST STRIDE. Lol either way I wasnt surprised. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. 01:37 PM, on Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Did you include the reference number on the label? We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. This is what it takes to get ebay to appeal a return in your favor. Two moths ago, a parcel comes back. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. It expressly says this in the PayPal Seller Protection terms. 26-05-2020 I had to help my mom submit a dispute through eBay, as a buyer. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. They also have to protect their buyers from fraudulent sellers. Here are some of the most common ways eBay sellers are scammed. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Yet fight is not over, lets see what happens next. So we repaired and return an annoyed customer but couldnt do anything about it. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. These are both things ebay phone reps suggest. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. They readily cooperate with law enforcement. I'm not sure if Canada Post would put those on there?? For things like graphics cards your best bet is to sell locally, all cash. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. The buyer could be lying. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. That necklace couldn't have come from me. Heres how. I'm not sure where I stand on this now. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. A buyer from Europe orders at item and pays for it. By ARTHUR WRIGHT. Attached is a picture of a side buckle and the package with address label. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In order for it to work, sellers must provide proof of item delivery. Person buys 2 things. 09-10-2020 Once they have the code, they disappear and make off with your gift card balance. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? So it sucked having a negative mark on my account but it was the only thing I could do. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. But at least it was worth somewhat close to what the item I sent them was worth. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Please Help! I guess it depends on whether the item they are sending back is worth paying the shipping on. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Listen to this weeks podcast to hear sourcing methods from a seller! What if the buyer is not trying to rip you off but simply made a mistake? You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Usually it will say the name on the package signs for it even if the signature is someone else. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. There's no possible way I sent the wrong item so he's trying to scam me. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Finish enrollment at any CLEAR airport location next time you fly. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Ebay claimed that the item was in "different condition". Paid a tailor 4.50 repaired it and sent back with DPD signed for. I once again immediately had them call me to dispute this. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. and our They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Thanks for this suggestion. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Create an account to follow your favorite communities and start taking part in conversations. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. This time, I accidentally sent an ebay buyer the wrong item. Cheaper seller scam: 04:02 PM. This was shipped by Global Shipping Program. Do you have the number? what is beyond infinity most expensive car ticket. I did buy the shipping label through ebay. Some of this advice may be second nature to you, or may not apply to all sales. Theres no possible way I sent the wrong item so hes trying to scam me. eBay will not assist with a transaction that occurred beyond its purview. package or mail missing? People are getting desperate, violent and all kinds of other things lately. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Most of them are happy new year banners being returned in Febuary.
buyer says i sent wrong item
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